Shipping policy

1 The products displayed on the Sites can be ordered and delivered within Australia & New Zealand only. Please refer to our FAQ if you need more information on the various delivery options that Eve Garrett VIP offers.

 

2 Subject to the availability of the products you have ordered, Eve Garrett VIP will endeavor to deliver the order consisting of the product(s) listed in each Shipping Confirmation by the date indicated in the Shipping Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method.

 

3 Nevertheless, you may occasionally experience delays in delivery for reasons such as a high volume of orders being received by Eve Garrett VIP during sale periods, holidays, or the occurrence of unforeseen circumstances.

 

4 If we are unable to comply with the delivery date for any reason whatsoever, we will inform you and we will give you the option to continue with the purchase and establish a new delivery date. Please note that in any case, our couriers do not deliver on Saturdays, Sundays, or bank holidays.

 

5 For the purpose of these Terms, a “delivery” shall be understood to have taken place or the order deemed “delivered” as soon as you or a third party indicated by you acquires physical possession of the products, which will be evidenced by the signing of the receipt of the order at your chosen delivery address.

INABILITY TO DELIVER

1 There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a notification card to collect your package at the nearest post office, news agency, or collection point.

RETURNS, EXCHANGES, AND REFUNDS

1. All returns must be done in accordance with the instructions set out on our website www.evegarrettvip.online

 

2 For defective and incorrect items, there is no time cap as to when the defective or incorrect items must be returned however the return is subject to the conditions listed in our website www.evegarrettvip.online

 

3 If you have made an incorrect purchase or have changed your mind after receiving the items, received an item as a gift, or purchased an item online that you wish to exchange, the item must be returned subject to the conditions listed in our FAQ.

 

4 For products that meet our stated return conditions, you can choose for the product to be exchanged or for a refund via Eve Garrett VIP Gift card, via original credit card or cash (for in-store purchases only).